Autentification failed

[alpershin]

The problem

After updating from 3.3.14 to 3.3.17, the application shows an Authentication failed error when trying to connect to a private remote repository

Release version

3.3.17

Operating system

Windows 10

Steps to reproduce the behavior

Try clone any repo from private git

Log files

2024-05-14T06:21:56.567Z - error: [ui] git -c credential.helper= fetch --progress --prune --recurse-submodules=on-demand origin exited with an unexpected code: 128.

Screenshots

Additional context

No response

[debooster]

i have the same issue but this also happens when pushing a local branch to the remote repository. A downgrade helps however the new update will be installed again the next morning.

[sergiou87]

@debooster @alpershin could you upload the whole log file (after redacting whatever is necessary) so we can get more context about the issue? 🙏 Thank you and sorry for the inconvenience

[ouzdev]

Hi @alpershin I experienced the same issue and resolved it using the following command. This command removes Git credentials, and after running it, you will need to log in again:

git config --system --unset credential.helper

[sergiou87]

@ouzdev weird... GitHub Desktop unsets credential.helper in every git invocation. Out of curiosity, does your repo use LFS?

[ouzdev]

@sergiou87 Yes, my repo does use Git LFS, but I encountered the same error again 😅. I think there might be a problem with the version. It works inconsistently.

[Williams23678]

am new in here and i will like to know more

[aolszowka]

Dupe of #18586

[Vunda]

I have the same issue and with version 3.3.18

[aolszowka]

@Vunda Did you follow the linked thread? I went ahead and put a recap comment in there that should hopefully get you working again: #18586 (comment)

[debooster]

@sergiou87 Included here the log of this morning. I was trying to pull updates from a repo and found that if I try about 4 times. It will actually not ask the last time and did pull in the new changes.
this-morning.log

[Vunda]

For me today version 3.3.18 asked credentials again and works.

[Williams23678]

So how do I do it when I'm using my cell phone it doesn't show everything in the phone

[github-actions]

Thank you for your issue!
We haven’t gotten a response to our questions above. With only the information that is currently in the issue, we don’t have enough information to take action. We’re going to close this but don’t hesitate to reach out if you have or find the answers we need. If you answer our questions above, this issue will automatically reopen.