Failed to install or load custom functions addin On microsoft 365 Web Production #4418
Labels
Area: Excel
Issue related to Excel add-ins
Needs: attention 👋
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Your Environment
Platform [PC desktop, Mac, iOS, Office on the web]: PC, Mac, Web
Host [Excel, Word, PowerPoint, etc.]: Excel
Office version number: Office 2021 Version 2108, Office 365 Version 2401
Operating System: Windows 10, Mac OS
Browser (if using Office on the web): Chrome, Firefox, Edge
Expected behavior
Custom Addin should load on web with all functions available and no errors.
Current behavior
When installing the Quotestream active sheets addin on web, via add-in store,. The addin will load, but then fail to load when returning to the worksheet or creating a new worksheet with it automatically installing
We've tried https://learn.microsoft.com/en-us/office/dev/add-ins/develop/run-code-on-document-open
but after our latest production release, we still encounter issues.
Steps to reproduce
Link to live example(s)
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Context
Our add-in has not been properly loading for users, Microsoft 365 is our only option for users running very outdated versions of Excel(who do not want to upgrade), to have access to our addin
Useful logs
Microsoft does not log this, they only display the error with no information.
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