Frame didn't arrive within 5000 on macOS #12931
Comments
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Hi @webbershaw If the camera works fine on Windows then there likely is not a problem with the firmware. The firmware is stored inside the camera hardware and not on the computer, so a faulty firmware would impair the camera on Windows too. How long has it been since you last used RealSense successfully on Mac, please? The RealSense SDK frequently has problems with MacOS Ventura and Sonoma. So if you had not used RealSense since updating to Sonoma, that could explain why the camera worked before (it can be made to work on an M1 Mac with MacOS Monterey) but does not work now on Sonoma. |
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Thanks! I can hardly recall when i upgraded to Sonoma but i do agree that it might relate to macOS update. Last time I successfully use it was about 4 month ago. 2 month ago it worked with my code only 1 times in about every 10 attempts so i have to run my code over and over again until it work. Today i realized that it completely doesn't work no matter how i tried. What do you think I shall do |
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There is not a clear solution for RealSense installation problems with Ventura and Sonoma at present, though a couple of RealSense users have reported that inputting the two commands below worked for them. |
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Thanks anyway! I'll try. |
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Hi @webbershaw Do you require further assistance with this case, please? Thanks! |
Issue Description
The code runs well in any Windows but can't run in my mac.
It used to be fine to use it in my mac but no longer available since a failed firmware update using realsense-viewer
The original problem is:
(base) xxx@MacBook-Pro test % sudo python3 realsense_test.py
Traceback (most recent call last):
File "/Users/xxx/Downloads/CaremaManagement/CaremaManagement/test/realsense_test.py", line 38, in
profile = pipeline.start(config)
RuntimeError:
Failed to resolve the request:
Format: BGR8, width: 640, height: 480
Into:
failed to set power state
Then I googled the problem and someone said they solve the problem by brew upgrade/reinstall libusb librealsense.
After I reinstalled libusb and librealsense the problem became:
Traceback (most recent call last):
File "/Users/xxx/Downloads/CaremaManagement/CaremaManagement/test/realsense_test.py", line 63, in
frames = pipeline.wait_for_frames()
RuntimeError: Frame didn't arrive within 5000
I tried to use realsense viewer to see if it's Ok with that but realsense viewer just crashed if camera connected upon i open it.
Below is what Problem Report of macOS said:
Translated Report (Full Report Below)
Process: realsense-viewer [70540]
Path: /opt/homebrew/*/realsense-viewer
Identifier: realsense-viewer
Version: ???
Code Type: ARM-64 (Native)
Parent Process: Exited process [70539]
Responsible: Terminal [1082]
User ID: 0
Date/Time: 2024-05-15 15:55:00.7316 +0800
OS Version: macOS 14.4.1 (23E224)
Report Version: 12
Anonymous UUID: 118CEFF8-1233-072F-052F-DE00AD327390
Sleep/Wake UUID: EEB29B4D-3151-4665-B10D-DD2EA4982348
Time Awake Since Boot: 150000 seconds
Time Since Wake: 2098 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000028
Exception Codes: 0x0000000000000001, 0x0000000000000028
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [70540]
VM Region Info: 0x28 is not in any region. Bytes before following region: 4303765464
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 100864000-100aac000 [ 2336K] r-x/r-x SM=COW /opt/homebrew/*/realsense-viewer
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_pthread.dylib 0x19cf9d4f8 pthread_mutex_lock + 12
1 libusb-1.0.0.dylib 0x1012a4f30 libusb_get_device_list + 268
2 librealsense2.2.55.1.dylib 0x101f4da20 librealsense::platform::usb_context::usb_context() + 388
3 librealsense2.2.55.1.dylib 0x101f52ee8 librealsense::platform::usb_enumerator::query_devices_info() + 100
4 librealsense2.2.55.1.dylib 0x102119d04 librealsense::platform::query_uvc_devices_info() + 48
5 librealsense2.2.55.1.dylib 0x101d77cd8 librealsense::backend_device_factory::query_devices(unsigned int) const + 144
6 librealsense2.2.55.1.dylib 0x101d818f0 librealsense::context::query_devices(int) const + 156
7 librealsense2.2.55.1.dylib 0x10207eb90 rs2_query_devices_ex + 56
8 realsense-viewer 0x100898788 rs2::context::query_devices(int) const + 40
9 realsense-viewer 0x100996e18 rs2::ux_window::imgui_config_push() + 812
10 realsense-viewer 0x100997340 rs2::ux_window::operator bool() + 728
11 realsense-viewer 0x100a14de0 main + 2664
12 dyld 0x19cc1a0e0 start + 2360
Thread 1:
0 libsystem_kernel.dylib 0x19cf659ec __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x19cfa355c _pthread_cond_wait + 1228
2 libc++.1.dylib 0x19cec8ba8 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lockstd::__1::mutex&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>>>) + 100
3 librealsense2.2.55.1.dylib 0x101e75d64 bool std::__1::condition_variable::wait_for[abi:ue170006]<long long, std::__1::ratio<1l, 1000l>, bool dispatcher::cancellable_timer::try_sleep<std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000l>>>(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000l>>)::'lambda'()>(std::__1::unique_lockstd::__1::mutex&, std::__1::chrono::duration<std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000l>>, std::__1::ratio<1l, 1000l>> const&, bool dispatcher::cancellable_timer::try_sleep<std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000l>>>(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000l>>)::'lambda'()) + 120
4 librealsense2.2.55.1.dylib 0x101f5bcb4 librealsense::polling_device_watcher::polling(dispatcher::cancellable_timer) + 120
5 librealsense2.2.55.1.dylib 0x101e76a60 void std::__1::__invoke_void_return_wrapper<void, true>::__call[abi:ue170006]<active_object<std::__1::function<void (dispatcher::cancellable_timer)>>::do_loop()::'lambda'(dispatcher::cancellable_timer)&, dispatcher::cancellable_timer>(active_object<std::__1::function<void (dispatcher::cancellable_timer)>>::do_loop()::'lambda'(dispatcher::cancellable_timer)&, dispatcher::cancellable_timer&&) + 68
6 librealsense2.2.55.1.dylib 0x10214cb38 void* std::__1::__thread_proxy[abi:ue170006]<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_deletestd::__1::__thread_struct>, dispatcher::dispatcher(unsigned int, std::__1::function<void (std::__1::function<void (dispatcher::cancellable_timer const&)>)>)::$_0>>(void*) + 360
7 libsystem_pthread.dylib 0x19cfa2f94 _pthread_start + 136
8 libsystem_pthread.dylib 0x19cf9dd34 thread_start + 8
Thread 2:
0 libsystem_pthread.dylib 0x19cf9dd20 start_wqthread + 0
Thread 3:
0 libsystem_pthread.dylib 0x19cf9dd20 start_wqthread + 0
Thread 4:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x19cf621f4 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x19cf74b24 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x19cf6ae34 mach_msg_overwrite + 476
3 libsystem_kernel.dylib 0x19cf62578 mach_msg + 24
4 CoreFoundation 0x19d082058 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x19d08091c __CFRunLoopRun + 1208
6 CoreFoundation 0x19d07fe0c CFRunLoopRunSpecific + 608
7 AppKit 0x1a0a01cb4 _NSEventThread + 144
8 libsystem_pthread.dylib 0x19cfa2f94 _pthread_start + 136
9 libsystem_pthread.dylib 0x19cf9dd34 thread_start + 8
Thread 5:
0 libsystem_pthread.dylib 0x19cf9dd20 start_wqthread + 0
Thread 6:
0 libsystem_pthread.dylib 0x19cf9dd20 start_wqthread + 0
Thread 7:
0 libsystem_kernel.dylib 0x19cf657e8 __semwait_signal + 8
1 libsystem_c.dylib 0x19ce46274 nanosleep + 220
2 libc++.1.dylib 0x19cedab8c std::__1::this_thread::sleep_for(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>> const&) + 84
3 realsense-viewer 0x10091d8f4 rs2::output_model::thread_loop() + 6476
4 realsense-viewer 0x100928b70 void* std::__1::__thread_proxy[abi:ue170006]<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_deletestd::__1::__thread_struct>, rs2::output_model::output_model()::$_0>>(void*) + 52
5 libsystem_pthread.dylib 0x19cfa2f94 _pthread_start + 136
6 libsystem_pthread.dylib 0x19cf9dd34 thread_start + 8
Thread 8:
0 libsystem_kernel.dylib 0x19cf659ec __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x19cfa355c _pthread_cond_wait + 1228
2 libc++.1.dylib 0x19cec8ba8 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lockstd::__1::mutex&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>>>) + 100
3 librealsense2.2.55.1.dylib 0x101d64e34 bool std::__1::condition_variable::wait_until<std::__1::chrono::steady_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>>, single_consumer_queuelibrealsense::frame_holder::dequeue(librealsense::frame_holder*, unsigned int)::'lambda'()>(std::__1::unique_lockstd::__1::mutex&, std::__1::chrono::time_point<std::__1::chrono::steady_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>>> const&, single_consumer_queuelibrealsense::frame_holder::dequeue(librealsense::frame_holder*, unsigned int)::'lambda'()) + 100
4 librealsense2.2.55.1.dylib 0x101d64ca8 single_consumer_queuelibrealsense::frame_holder::dequeue(librealsense::frame_holder*, unsigned int) + 100
5 librealsense2.2.55.1.dylib 0x102090720 rs2_try_wait_for_frame + 56
6 realsense-viewer 0x1009295e4 std::__1::enable_if<std::is_base_of<rs2::frame, rs2::frame>::value, bool>::type rs2::frame_queue::try_wait_for_framers2::frame(rs2::frame*, unsigned int) const + 52
7 realsense-viewer 0x100929530 rs2::stream_dashboard::thread_function() + 88
8 realsense-viewer 0x10092944c void* std::__1::__thread_proxy[abi:ue170006]<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_deletestd::__1::__thread_struct>, rs2::stream_dashboard::stream_dashboard(std::__1::basic_string<char, std::__1::char_traits, std::__1::allocator>, int)::'lambda'()>>(void*) + 52
9 libsystem_pthread.dylib 0x19cfa2f94 _pthread_start + 136
10 libsystem_pthread.dylib 0x19cf9dd34 thread_start + 8
Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000028 x1: 0x0000000000009703 x2: 0x0000002800001513 x3: 0x0000e42300011e1f
x4: 0x00000b1000000000 x5: 0x0000e42300000000 x6: 0x000000000000002c x7: 0x0000000000000000
x8: 0x0000000010000003 x9: 0xed4178b4c3940060 x10: 0x0000000000000001 x11: 0x00000000000001ff
x12: 0x000000000000000c x13: 0x00000000001ff800 x14: 0x00000000000007fb x15: 0x00000000e400f01f
x16: 0x000000019cf9d4ec x17: 0x000000020f016e58 x18: 0x0000000000000000 x19: 0x00006000027d5498
x20: 0x00006000027d50e0 x21: 0x0000000000000028 x22: 0x0000000000000000 x23: 0x0000000102234be8
x24: 0x000000016f59b700 x25: 0x0000000100ce3910 x26: 0xaaaaaaaaaaaaaaab x27: 0x409f400000000000
x28: 0x000000016f59a148 fp: 0x000000016f599be0 lr: 0x89510001012a4f30
sp: 0x000000016f599be0 pc: 0x000000019cf9d4f8 cpsr: 0x80001000
far: 0x0000000000000028 esr: 0x92000006 (Data Abort) byte read Translation fault
Binary Images:
0x10c86c000 - 0x10c877fff com.apple.iokit.IOUSBLib (900.4.2) /System/Library/Extensions/IOUSBHostFamily.kext/Contents/PlugIns/IOUSBLib.bundle/Contents/MacOS/IOUSBLib
0x101c74000 - 0x101cdffff com.apple.AppleMetalOpenGLRenderer (1.0) <83d94df2-aca8-3695-a3a1-bf8ca16657ac> /System/Library/Extensions/AppleMetalOpenGLRenderer.bundle/Contents/MacOS/AppleMetalOpenGLRenderer
0x101350000 - 0x10135bfff libobjc-trampolines.dylib () /usr/lib/libobjc-trampolines.dylib
0x101384000 - 0x101407fff librealsense2-gl.2.55.1.dylib () <953e2b57-8bf5-3332-b420-337532b7f80a> /opt/homebrew//librealsense2-gl.2.55.1.dylib
0x101d58000 - 0x102233fff librealsense2.2.55.1.dylib () /opt/homebrew//librealsense2.2.55.1.dylib
0x101258000 - 0x10127ffff libglfw.3.4.dylib () /opt/homebrew//libglfw.3.4.dylib
0x1012a0000 - 0x1012b7fff libusb-1.0.0.dylib () <8dd5bdc1-e490-325e-957c-bdd4b75715c8> /opt/homebrew//libusb-1.0.0.dylib
0x100864000 - 0x100aabfff realsense-viewer () /opt/homebrew//realsense-viewer
0x19cf9c000 - 0x19cfa8fff libsystem_pthread.dylib () <45239f06-cc53-36d0-9933-7776ac7ea2fa> /usr/lib/system/libsystem_pthread.dylib
0x19cc14000 - 0x19cc9c9db dyld () /usr/lib/dyld
0x0 - 0xffffffffffffffff ??? () <00000000-0000-0000-0000-000000000000> ???
0x19cf61000 - 0x19cf9bffb libsystem_kernel.dylib () <2a91fd2c-4cef-3211-a025-7a1c0a8c2db5> /usr/lib/system/libsystem_kernel.dylib
0x19ceb8000 - 0x19cf44ff7 libc++.1.dylib () <08c4329e-407f-310b-b037-75a8020b2963> /usr/lib/libc++.1.dylib
0x19d004000 - 0x19d4dcfff com.apple.CoreFoundation (6.9) <33908a83-098f-3437-973e-fb848c4f39df> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x1a089e000 - 0x1a1bdafff com.apple.AppKit (6.9) <8b85317d-d56a-3370-8b78-da6c1d0fb53c> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x19ce39000 - 0x19ceb7ff3 libsystem_c.dylib (*) <49477e07-e77b-332f-b98d-79ca210a866d> /usr/lib/system/libsystem_c.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=838.2M resident=0K(0%) swapped_out_or_unallocated=838.2M(100%)
Writable regions: Total=1.2G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.2G(100%)
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 128K 1
Activity Tracing 256K 1
CG image 96K 5
ColorSync 640K 30
CoreAnimation 736K 46
CoreGraphics 64K 4
CoreUI image data 1472K 10
Foundation 16K 1
Kernel Alloc Once 32K 1
MALLOC 1.2G 45
MALLOC guard page 192K 12
STACK GUARD 56.1M 9
Stack 12.3M 10
VM_ALLOCATE 352K 19
__AUTH 938K 205
__AUTH_CONST 15.0M 366
__CTF 824 1
__DATA 4915K 361
__DATA_CONST 20.6M 376
__DATA_DIRTY 919K 114
__FONT_DATA 2352 1
__GLSLBUILTINS 5174K 1
__LINKEDIT 529.9M 9
__OBJC_RO 71.7M 1
__OBJC_RW 2195K 1
__TEXT 308.3M 390
dyld private memory 272K 2
mapped file 183.1M 24
shared memory 880K 15
=========== ======= =======
TOTAL 2.4G 2061
Full Report
{"app_name":"realsense-viewer","timestamp":"2024-05-15 15:55:01.00 +0800","app_version":"","slice_uuid":"cf57f912-48ae-30f3-b61d-70d35aedd707","build_version":"","platform":1,"share_with_app_devs":1,"is_first_party":1,"bug_type":"309","os_version":"macOS 14.4.1 (23E224)","roots_installed":0,"incident_id":"06E6A4DE-3BEB-4C2C-AA27-0304A2CD65A6","name":"realsense-viewer"}
{
"uptime" : 150000,
"procRole" : "Foreground",
"version" : 2,
"userID" : 0,
"deployVersion" : 210,
"modelCode" : "MacBookPro17,1",
"coalitionID" : 919,
"osVersion" : {
"train" : "macOS 14.4.1",
"build" : "23E224",
"releaseType" : "User"
},
"captureTime" : "2024-05-15 15:55:00.7316 +0800",
"codeSigningMonitor" : 1,
"incident" : "06E6A4DE-3BEB-4C2C-AA27-0304A2CD65A6",
"pid" : 70540,
"translated" : false,
"cpuType" : "ARM-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2024-05-15 15:54:59.8191 +0800",
"procStartAbsTime" : 3765711772047,
"procExitAbsTime" : 3765733239739,
"procName" : "realsense-viewer",
"procPath" : "/opt/homebrew//realsense-viewer",
"parentProc" : "Exited process",
"parentPid" : 70539,
"coalitionName" : "com.apple.Terminal",
"crashReporterKey" : "118CEFF8-1233-072F-052F-DE00AD327390",
"responsiblePid" : 1082,
"responsibleProc" : "Terminal",
"codeSigningID" : "realsense-viewer-55554944cf57f91248ae30f3b61d70d35aedd707",
"codeSigningTeamID" : "",
"codeSigningFlags" : 570425861,
"codeSigningValidationCategory" : 10,
"codeSigningTrustLevel" : 4294967295,
"instructionByteStream" : {"beforePC":"ANAAkfcpAJTgAxWq/XtCqfRPQan2V8Oo/w9f1n8jA9X9e7+p/QMAkQ==","atPC":"CABA+UmLilKpqqlyHwEJ62EEAFQIDEC5CQkaEj8BAXHABABUiAVwNw=="},
"wakeTime" : 2098,
"sleepWakeUUID" : "EEB29B4D-3151-4665-B10D-DD2EA4982348",
"sip" : "enabled",
"vmRegionInfo" : "0x28 is not in any region. Bytes before following region: 4303765464\n REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n __TEXT 100864000-100aac000 [ 2336K] r-x/r-x SM=COW /opt/homebrew//realsense-viewer",
"exception" : {"codes":"0x0000000000000001, 0x0000000000000028","rawCodes":[1,40],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000028"},
"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":70540},
"vmregioninfo" : "0x28 is not in any region. Bytes before following region: 4303765464\n REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n __TEXT 100864000-100aac000 [ 2336K] r-x/r-x SM=COW /opt/homebrew//realsense-viewer",
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":3444768,"threadState":{"x":[{"value":40},{"value":38659},{"value":171798697235},{"value":250838975061535},{"value":12163347382272},{"value":250838974988288},{"value":44},{"value":0},{"value":268435459},{"value":17096078378245816416},{"value":1},{"value":511},{"value":12},{"value":2095104},{"value":2043},{"value":3825266719},{"value":6928585964,"symbolLocation":0,"symbol":"pthread_mutex_lock"},{"value":8841686616},{"value":0},{"value":105553158034584},{"value":105553158033632},{"value":40},{"value":0},{"value":4330834920,"symbolLocation":0,"symbol":"vtable for el::base::Writer"},{"value":6163117824},{"value":4308482320,"symbolLocation":0,"symbol":"glad_glPopMatrix"},{"value":12297829382473034411},{"value":4656510908468559872},{"value":6163112264}],"flavor":"ARM_THREAD_STATE64","lr":{"value":9894689860624207664},"cpsr":{"value":2147487744},"fp":{"value":6163110880},"sp":{"value":6163110880},"esr":{"value":2449473542,"description":"(Data Abort) byte 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AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4378), wl0: Jan 13 2024 03:06:59 version 18.20.440.9.7.8.167 FWID 01-7be24857
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I'd be appreciate it if you'd help me with this issue. THX so much!
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