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Agent to be notified by email when is offline (web, mobile, etc..) and user sends a message in website #9464

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PtkFerraro opened this issue May 14, 2024 · 1 comment
Open

Agent to be notified by email when is offline (web, mobile, etc..) and user sends a message in website #9464

PtkFerraro opened this issue May 14, 2024 · 1 comment
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feature-request This label is used to track new features which is a significant change to existing product

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@PtkFerraro
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Is your feature or enhancement related to a problem? Please describe.

feature

Describe the solution you'd like

When a user goes to website and sends a message and all agents are offline (web and mobile), the agent of the user (or a random picked one), should receive an email with the last messages from the user.

Describe alternatives you've considered

none

Additional context

No response
@PtkFerraro PtkFerraro added the feature-request This label is used to track new features which is a significant change to existing product label May 14, 2024
@linear Linear
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linear bot commented May 14, 2024

PR-1086 Agent to be notified by email when is offline (web, mobile, etc..) and user sends a message in website

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@PtkFerraro