Foward e-mail address generated with wrong double "reply+"

[PtkFerraro]

Describe the bug

When agent continue a conversation and the user is offline, it sends an email do de user with the recent messages. This email should go with a reply address of reply+UUID@domain.xxx. In my case the email is going with double reply+, ex. reply+reply+UUID@domain.xxx .

If the user reply to this address nothing happens, but if I edit and remove one reply+ and then send the email, everything works fine (email go to the ingress MX, get downloaded to S3 bucket and the message goes to the chat history)

Why am I getting this double reply+?

Images:

Wrong Email Address

Reply editing address

To Reproduce

1. I am running on Docker Swarm with Traefik
2. My Configuration is

  INSTALLATION_NAME: CHATWOOT
  NODE_ENV: production
  RAILS_ENV: production
  INSTALLATION_ENV: docker
  SECRET_KEY_BASE: LKJLKJLKJLKJLKLKJLKJLKJLKJLKJ
  FRONTEND_URL: https://chatwoot.xxxxxxxx.com
  DEFAULT_LOCALE: pt_BR
  FORCE_SSL: "true"
  ENABLE_ACCOUNT_SIGNUP: "false"
  REDIS_URL: redis://redis:6379
  # EMAIL SENDER NAME
  MAILER_SENDER_EMAIL: BPOOL <suporte@xxxxxxxx.com>
  # EMAIL SENDER AMAZON SES
  SMTP_ADDRESS: email-smtp.XXXXXXXXXXXXX.amazonaws.com
  SMTP_AUTHENTICATION: plain
  SMTP_ENABLE_STARTTLS_AUTO: "true"
  SMTP_USERNAME: XXXXXXXXXXXXX
  SMTP_PASSWORD: KJHKHKJHKJHKJHKJHKJHKJHKJHK
  # EMAIL INBOUND
  RAILS_INBOUND_EMAIL_SERVICE: sendgrid
  RAILS_INBOUND_EMAIL_PASSWORD: AOAOAAOAOAOAOAOAOAOAOAOOA
  MAILER_INBOUND_EMAIL_DOMAIN: inbound.xxxxxxxx.com
  # Banco de dados
  POSTGRES_HOST: postgres
  POSTGRES_USERNAME: postgres
  POSTGRES_PASSWORD: XXXXXXXXXXXXX
  POSTGRES_DATABASE: chatwoot
  # Armazenamento
  ACTIVE_STORAGE_SERVICE: 'amazon'
  S3_BUCKET_NAME: XXXXXXXXX 
  AWS_ACCESS_KEY_ID: KJHKJHKJHKJHKJHKJHKJHKJH
  AWS_SECRET_ACCESS_KEY: KJHKJHKJHKJHKJHKJHKJHKJH
  AWS_REGION: XXXXXXXXXXXXX
  # logs
  LOG_LEVEL: debug
  RAILS_LOG_TO_STDOUT: "true"
  # Avatar Bot
  USE_INBOX_AVATAR_FOR_BOT: "true"

Expected behavior

Should create the reply address with just one "reply+"

Environment

Docker

Cloud Provider

AWS

Platform

Browser

Operating system

Linux

Browser and version

Chrome

Docker (if applicable)

Docker CE 26.1.2

Docker Info

Client: Docker Engine - Community
Version: 26.1.2
Context: default
Debug Mode: false
Plugins:
buildx: Docker Buildx (Docker Inc.)
Version: v0.14.0
Path: /usr/libexec/docker/cli-plugins/docker-buildx
compose: Docker Compose (Docker Inc.)
Version: v2.27.0
Path: /usr/libexec/docker/cli-plugins/docker-compose

Server:
Containers: 7
Running: 7
Paused: 0
Stopped: 0
Images: 6
Server Version: 26.1.2
Storage Driver: overlay2
Backing Filesystem: extfs
Supports d_type: true
Using metacopy: false
Native Overlay Diff: true
userxattr: false
Logging Driver: json-file
Cgroup Driver: systemd
Cgroup Version: 2
Plugins:
Volume: local
Network: bridge host ipvlan macvlan null overlay
Log: awslogs fluentd gcplogs gelf journald json-file local splunk syslog
Swarm: active
NodeID: 509beqmycf2b6rp8qs8xsxuia
Is Manager: true
ClusterID: 1clj808xu6id0976nct6ssain
Managers: 1
Nodes: 1
Default Address Pool: 10.0.0.0/8
SubnetSize: 24
Data Path Port: 4789
Orchestration:
Task History Retention Limit: 1
Raft:
Snapshot Interval: 10000
Number of Old Snapshots to Retain: 0
Heartbeat Tick: 1
Election Tick: 10
Dispatcher:
Heartbeat Period: 5 seconds
CA Configuration:
Expiry Duration: 3 months
Force Rotate: 0
Autolock Managers: false
Root Rotation In Progress: false
Node Address: x.x.x.x
Manager Addresses:
x.x.x.x:2377
Runtimes: io.containerd.runc.v2 runc
Default Runtime: runc
Init Binary: docker-init
containerd version: e377cd56a71523140ca6ae87e30244719194a521
runc version: v1.1.12-0-g51d5e94
init version: de40ad0
Security Options:
apparmor
seccomp
Profile: builtin
cgroupns
Kernel Version: 6.8.0-1008-aws
Operating System: Ubuntu 24.04 LTS
OSType: linux
Architecture: x86_64
CPUs: 1
Total Memory: 1.918GiB
Name: ip-172-31-89-1
ID: ce622b95-e166-488c-8bc3-44d408589dfb
Docker Root Dir: /var/lib/docker
Debug Mode: false
Experimental: false
Insecure Registries:
127.0.0.0/8
Live Restore Enabled: false

Additional context

No response

[linear]

PR-1085 Foward e-mail address generated with wrong double "reply+"

[PtkFerraro]

This problem is related when you select FRIENDLY sender name. The Professional works fine.