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ArcGIS Pro 3.1 crashes when using Detect Objects Using Deep Learning tool #68

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johnsonc-EsriCA opened this issue Apr 13, 2023 · 2 comments

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@johnsonc-EsriCA
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johnsonc-EsriCA commented Apr 13, 2023

Fresh install of Pro 3.1 and associated version of the deep learning libraries. Trying to run "Detect Objects Using Deep Learning" and Pro crashes out/shuts down almost right away after adding in a DLPK file. I am wondering if it's because my CPU is AMD instead of Intel. My specs:

OS: Windows 11
CPU: AMD Ryzen 7 3700X
RAM: 32GB
GPU: NVIDIA GeForce RTX 3060 Ti

Any advise would be appreciated!

@johnsonc-EsriCA johnsonc-EsriCA changed the title ArcGIS Pro 3.1 crashes when using Detect Objects with Deep Learning tool ArcGIS Pro 3.1 crashes when using Detect Objects Using Deep Learning tool Apr 13, 2023
@kalng62
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kalng62 commented May 21, 2023

I have the same issue. And I don't think it's the problem of the cpu since I m using intel 7 12700k with same os.

@scw
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scw commented May 31, 2024

If you submit crash dumps, those will get routed to the appropriate team for evaluation. It may be issues with the deep learning packages themselves, but also can be issues in the Pro codebase interacting with those libraries. Unfortunately, without those crash dumps there isn't an immediate step I can help you with here, I'd recommend checking that you have a clean environment with packages installed just from conda and that your %APPDATA%\Python39\site-packages directory has no entries, e.g. you're not being impacted by a global pip cache.

@scw scw closed this as completed May 31, 2024
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